Frequently Asked Questions
Weight Limit?
Q: How much weight can the HoverHooks hold?
A: Each HoverHooks should have no more than 7.5 lbs each, because we don't want customers lifting overly heavy bins above their head. Thus, a large bin using 4 HoverHooks should be 30 lbs or less.
Wood Beams?
Q: Can I still use the HoverHooks if I don't have a drywalled ceiling and only have wooden beams?
A: Yes. You will use the installation tool to match the bin sizing and beam spacing at the same time. Also, if your beams are thin, each bracket has a centered divot on the backside you can drill out for attaching the fasteners to the beams. Thus, rather than using 4 screws per bracket you would be using 2 screws per bracket.
Tools Needed?
You will need:
1. 1/10 inch drill bit and power drill.
2. Screw driver (flat or Phillips head) or socket driver.
3. Hammer.
4. Step stool or ladder to reach ceiling.
Colors?
Q: Do the HoverHooks come in different colors?
A: No, all HoverHooks are white at this time.
Shipping Time?
Q: How long does shipping take?
A: All orders are fulfilled and shipped the day after the order. Shipping typically takes 3-5 days. You will receive a tracking number to follow your order.
Shipping Costs?
Q: How much is shipping?
A: At this time shipping is free within the United States.
Taxes?
Q: How much are sales tax?
A: At this time we will cover the taxes, so the price you see is the price you pay.
International Sales?
Q: Can I order the HoverHooks outside the United States?
A: At this time no. Please email us if you desire shipping outside the US and we may reconsider in the future.
Sellers?
Q: Where can I buy the HoverHooks?
A: This website is the exclusive seller for the HoverHooks.